User Guide

Report a Problem or Request a Service

In an emergency, CALL 911 and do not use this page.

  1. Identify the Request Type 1 (None Selected)

    Please use one of the tabs below to choose the item that best summarizes your request:

    Search Results for "" close

    No Request Types match your keywords. Please search again using different keywords.

      Request Types close

    Select the Request Type that most closely matches your request, or select a different department from the menu above:

    Select the Request Type that most closely matches your request:

    Selected Request Type: None

    Before continuing, please consider the information in the following links:

    The following links will open in a new window and will not interrupt your request:

    Would you like us to follow up with you?

    Before continuing, please consider the information in the following links:

    The following links will open in a new window and will not interrupt your request:

    Would you like us to follow up with you?
  2. Describe the Request2

    Answer any questions below as best you can. Any details you provide will help us assist you with your request.

    500 characters remaining.

    To attach files (such as photos or documents) to your request, click the “Upload File" button below.

    You may upload up to  files, no larger than  combined. Files with the following extensions are allowed:

    File Name File Size File Description (optional)
  3. Map the Request Location3

    Select a location.

    Select a location by either entering the address in the box below, or by clicking the location on the map. This system may only be used to request service within the boundaries of the City.

  4. Enter Contact Information4

    Please enter your contact information below (all fields are required).

    Providing us with your email address will allow you to view the status of your request(s) online:

    Use the location from the map.
    Alert: Please enter a valid email address.
    Alert: Email addresses must match.
    Alert: Phone Number is invalid.
    Alert: Phone Number is invalid.
    Alert: The zip code is in an incorect format.
  5. Verify and Submit Request5

    Verify that the following information is correct. If it is not correct, click the appropriate tab above to correct it. If all the information below is correct, click "Submit Request."

    Request Type:

    None Selected

    Location Where Service is Needed:

    Alert: You must enter a valid address for the request location.
    Address
    City
    State
    Zip

    Description of Request:

    Additional Details
    Uploaded Files
    File Name File Size File Description
    No files uploaded

    Contact Information:

    First Name
    Last Name
    Email Address
    Home Phone #
    Other Phone #
    Contact Address
    City
    State
    Zip

Your request has been submitted. Your request ID is . Please record this ID and refer to it if you contact the City regarding this request.

The following information was submitted

Request Type:

Location Where Service is Needed:

Address
City
State
Zip

Description of Request:

Date and Time of Request
Additional Details
Uploaded Files
File Name File Size File Description
No files uploaded

Contact Information:

First Name
Last Name
Email Address
Home Phone #
Other Phone #
Contact Address
City
State
Zip

Thank you for your patronage!

Find Request Results

5 matching requests for "person@place.com":
Status
ID
Request Date

Comments for Request # 0***

Add a Comment

You can always check the status of your request by going to: http://www.jacksonms.gov/311 or by calling 311 (between 7:30 AM and 5:30 PM, M-F) and providing one of our Customer Service Representatives with your service request number.